Frequently asked questions

Yes, of course. A few days before your arrival, we'll get in touch to confirm your expected arrival time. We'll be there to hand over the keys, show you around the house, give you useful advice and take your full contact details. A valid passport or EU identity card is required for everyone over 16, in accordance with Spanish regulations.

Check-in is between 3pm and 5pm, and check-out is before 11am.

The roads on our island are in very good condition. If needed, we'll be in touch directly to give you useful guidance on how to reach us.

The nearest town with supermarkets, restaurants, a pharmacy and a health centre is the village of Tejeda, about 25 minutes away by car. We recommend doing your shopping before you arrive so you can make the most of your stay. That said, on arrival you'll find, free of charge, everything you need for your first breakfast: coffee, tea bags, bread, jam, 1 litre of milk, 1 litre of orange juice, and 4.2 litres of mineral water. Salt, pepper, oil, vinegar, main spices, sugar and condensed milk pods are also provided.

The house accommodates a maximum of 4 people, plus a baby. We cannot accept more guests, in line with current regulations.

In summer, temperatures are around 30°C. In winter, in the mountains, they can drop to as low as 8°C at night. If you're visiting in winter, do bring warm clothing: the house has oil-filled radiators and fans, but no central heating or air conditioning.

Yes. The village of El Juncal isn't served by public transport, and we don't offer airport transfers. A vehicle is essential to reach the house.

Yes, 50 metres from the house, and free of charge.

The only network available in the village is Movistar. If you're coming from abroad, your mobile phone will connect to it automatically. However, there's no signal inside or right outside the house: you'll need to walk to the street to get a connection, which can be patchy. For a better signal or another provider, head to the church square, a 5-minute walk away.

Yes, you can connect to the internet via our satellite, high-speed Wifi, at no extra cost. Remote working is entirely possible.

Yes, 3 restaurants are located 11 minutes away by car (5.9 km).

The house is equipped with 2 wheeled oil-filled radiators for heating, and 2 fans, as there's no air conditioning. Set in the mountains, near the forest, summer nights are mild here, and the house's construction helps keep the inside cool.

Yes, bed linen, duvets, pillows and bath towels are provided throughout your stay. You'll also find a hairdryer, plus shower gel, shampoo and hand soap in the bathroom. An iron, ironing board and a clothes airer are also available.

The kitchen is equipped with a fridge-freezer, a 4-ring ceramic hob, an oven and microwave, and a washing machine (detergent included). You'll also find all the utensils you need to prepare your meals: toaster, citrus press, filter coffee maker and Italian stovetop coffee maker. Hand-washing dishware products and accessories, a broom, a bucket and a mop are also provided.

Yes, on request and at no extra cost: a highchair, a foldable crib, a baby bath and a changing table with side guards are available.

Yes, board games for children and adults are available, along with a few books in French, English, German and Spanish. The house also has a television with Google Chromecast, connected via Wifi to our satellite (local terrestrial TV isn't available, however).

No, we don't accept pets in our house.

No, smoking is strictly forbidden everywhere inside the house, which is fitted with smoke detectors in every room. An additional cleaning fee of €100 will apply if this rule isn't respected.

No. The house is located in a fully natural area where the climate is very dry. To prevent any risk of forest fire, barbecuing is strictly forbidden.

No. To preserve the peace and quiet of the village, all parties and gatherings are forbidden. Only the guests registered at the time of booking may stay in the house.

If you'd rather not do the cleaning on departure, a fee of €25 will be charged (to be agreed at the time of booking).